JEDDAH: Vendors are legally obliged to accept and refund counterfeit, non-repairable or defective goods from consumers. The Ministry of Commerce and Industry has announced a ban on the term “goods sold are not refundable” currently being used in some advertisements and stores.
Inspections will be carried out to ensure all vendors comply with the wording ban. Commercial printers will also be held accountable for print advertisements that carry the term.
Naser Aal Tuwaim, executive president of the Consumer Protection Association (CPA) said they had asked for a regulation specifying the conditions and time limit for consumers to return goods.
“There are major violations occurring in terms of product exchanges, returns, and refunds in local markets,” he said.