Taxi passengers leave behind valuables worth Dh411,000

9 years ago | Posted in: World | 640 Views

Dubai: Taxi passengers had left behind gold, jewellery, cash, watches and other valuable items worth around Dh411,233 between January and June, Dubai’s Roads and Transport Authority (RTA) revealed.

Thanks to the honesty of RTA staff, 98 per cent of all cases, including ordinary lost and found items, were resolved, Yousuf Al Reda, CEO of RTA’s Corporate Administrative Support Services Sector, said.

The cases include gold worth $36,000 (around Dh132,233), Dh100,000 cash in an envelope, three gold branded watches and about 6,100 Kuwaiti dinars (almost Dh75,000).

Every year taxi drivers are honoured, and often rewarded, for returning valuables left behind by passengers. The RTA’s Customer Relations Management (CRM) System, which has dedicated teams working round the clock, logs all lost and found reports and follows them up closely, reuniting passengers with their belongings.

During the first half of this year, the RTA handled more than 26,370 cases of lost and found items. Some of the more common items left behind were mobile phones, wallets, keys, passports, cameras and sun glasses.

“We have two types of cases. Complete cases where the customer provides full details – 89 per cent of these cases were resolved between January and June this year. And we have incomplete cases where the details are missing — 32 per cent of such cases were resolved in the same period,” Al Reda said.

If an item is left behind, the passenger can call the RTA call centre (8009090). After selecting the preferred language, the passenger has to choose options number 3 on the main IVR (Interactive Voice Response) System for reporting or inquiring about lost and found items. The details — such as the date, time, pick up and drop off location, and ride fare — are logged in the CRM System. The customer is given a case reference number while the RTA team searches the taxi system and coordinates with the drivers to track down the lost items. The outcome of the investigations is coordinated with the customer.

source: gulfnews

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