Starbucks to Change Scheduling as Some Employees Struggle

10 years ago | Posted in: Business | 506 Views

Starbucks, known for its worker-friendly policies such as providing health benefits and stock purchase options, told employees Thursday that it would change scheduling practices after a New York Times story featured a barista who was struggling with erratic hours and a grueling commute.

“Taking care of our partners is a responsibility I take very personally,” wrote Cliff Burrows, group president for the U.S., the Americas and the Teavana division, in an email to employees. “I was troubled to read a New York Times story this morning regarding scheduling challenges one partner, Jannette, faced as she strives to balance work while also pursuing a college degree and raising her son.” The piece detailed Jannette Navarro’s scramble to work last-minute schedules while finding care for her 4-year-old son and commuting three hours. The coffee giant said that starting immediately, it would require all shifts to be posted at least a week in advance, bar required back-to-back closing and opening shifts, update scheduling software for more consistent schedules, and try to transfer workers with commutes longer than an hour to stores closer to their homes… see more

source: nbcnews

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