APPLE has released an update to its new operating system that will hopefully fix the many problems consumers have been having since it launched.

Over the past week has been flooded with hundreds of emails from Apple users struggling to overcome the many bugs that seem to plague the new iOS 7 operating system.

The update isn’t huge – it’s only 21MB in size – but it’s likely to take care of a number of problems.

Primarily it is designed to fix a major system vulnerability that allows access to things like Siri, your contact lists, call history and voicemail all while the phone is still locked.

The update is unlikely to cause the same god awful instal issues that users experience with the first iOS 7 release.

So before you try to fix your issues by following some of the below suggestions, first install the update for iOS 7, called iOS 7.0.2.

To do this go into Settings > General > Software Update. Your device will then search for an update if it’s not already there > tap Download and Install.

This will hopefully take care of most if not all of your problems.

If not, fear not. There are two guides at which can help you.


Though answered many of your problems in its first troubleshooting guide, there are some other, rarer questions which have not yet been addressed.

So, due to high demand, we have written a second guide which should help you troubleshoot some of the problems you’ve been having with iOS 7.

If you can’t find the answer to your question here, we recommend you go back and read our first troubleshooting guide. And if you’re still stuck, send an email to and we’ll continue to add updates as we come across new problems.


1. Your contacts’ nicknames are being displayed in favour of their real names


If your contacts' nicknames are showing up in place of their real names, change it in settings. Picture: Apple

If your contacts’ nicknames are showing up in place of their real names, change it in settings. Picture: AppleSource: Supplied


This can get confusing, particularly if you have categorised friends into groups as you’ll find all of those group members will appear with the same nickname.

Fear not, the solution to this problem is hidden in your settings.

Go to Settings > Mail, Contacts & Calendars > Short Name > and toggle the Prefer Nicknames button to off.

You can also choose whether you want their full name, last name or initials to appear by ticking and unticking the options above the “Prefer Nickname” toggle button.


2. Your photos are showing up like film negatives


It's not a bug, it's a default setting in your settings that shouldn't be turned on. Picture: Apple

It’s not a bug, it’s a default setting in your settings that shouldn’t be turned on. Picture: Apple Source: Supplied

For some reason when you install iOS 7 some people have found that Apple automatically set the “colour reverse” option to on in their settings.


To fix this go to Settings > General > Accessibility > and toggle the Invert Colours button to off.

3. Your family members keep receiving iMessages/text messages that are meant for the other person



You and your family members must all have individual Apple IDs unless you want to keep receiving messages meant for the other. Picture: Apple Source: Supplied


If you and your family members are sharing the same Apple ID across multiple devices, every time you use iMessage to text the other person, whoever else is using that ID will also receive the same message.

To stop your kids from receiving messages meant for Dad and vice versa, they will need to set up their own Apple ID, or log in to iMessage using their phone number instead of a group email. The same goes for you and your significant other.

4. iMessage is greyed out

We have a suggested fix for this in our previous story but we came across this tip from a reader which we thought was worth mentioning:

Go to Settings > Messages > Send & Receive, deselect all email addresses.

Go back one screen and turn off iMessages. Now go back a screen, and go to FaceTime, deselect all email addresses and turn off FaceTime.

Wait 5 minutes.

Turn on iMessages, ensuring no email addresses are selected, it should then have your mobile number ticked. Do the same for FaceTime.

We have no idea why this works. It just does.

5. iMessage displays your email address instead of your number

Another “default” setting courtesy of Apple.

It’s an easy fix.

Go to Settings > Messages > Send & Receive> tap on your Apple ID (your email address) > tap Sign Out.

iMessage should now display your phone number instead of your email address.

6. Cannot delete music from your iPhone/iPad


 Can't delete your music? Don't worry. We're here to help. Picture: Apple

Can’t delete your music? Don’t worry. We’re here to help. Picture: Apple Source: Supplied


This sounds silly but if you haven’t already tried it hold your finger over the song you want to delete and swipe from right to left.

If that fails go into Settings > Music > and toggle the Show All Music button to off.

This will prevent any music that has been downloaded or that is being stored in the cloud from being displayed your phone.

Then plug in your phone to your iTunes and sync only the music you want to your phone. Sometimes it’s better if you delete all music from your phone and start again but that’s a personal decision.

Important: It is essential that you upgrade your iTunes to the latest version (11.1) or iOS 7 will not function properly.

To check for an update on a Mac open iTunes, click the Apple logo in the top left corner of the screen and select “Check for updates,” download the update and sync your device to your iTunes.

If you’re on a PC: Open iTunes, click Help from the top menu, and select the Update option, download the update and sync your device to your iTunes.

An iTunes update has shown to fixes all matter of problems, not just those related to music.

7. Cannot delete photos from the camera roll


Some users have complained they have been unable to delete photos from their camera roll. We have a few things you can try.

Some users have complained they have been unable to delete photos from their camera roll. We have a few things you can try. Source: Supplied


First, we’re going to patronise you by getting you to try selecting the photo you want to delete and open it in full screen.

Tap the garbage can icon in the upper right corner. A big red button that says “delete photo” will appear on the screen. Tap it. Bob’s your uncle.

Assuming you’ve tried this already and it has failed you can remove it from your phone or iPad by syncing it with your computer, deselecting the photo from where it was synced originally and then resync your device.

If this fails it may be a bug which can be undone by reinstall iOS 7 through iTunes. To do this click here and follow the instructions in tip #1.

8. Your text messages are not being received


Not receiving texts? Here are a few suggestions.

Not receiving texts? Here are a few suggestions. Source: Getty Images

This could have to do with the fact that your friend has iMessage turned off, or vice versa.


You can test this by going into Settings > Messages > switching iMessage off and trying to text your friends normally.

If this fails turn iMessage back on again but also turn Send an SMS to ON as well. This way your phone can send a normal text when iMessage is not available.

If you enable your phone to send your iMessage as a text message when the iMessage function isn’t working, you will get charged the standard rate for a text message according to your plan. Keep this in mind to avoid bill shock.